Gold Design Wingback
R3 000,00
Gold Design Wingback
Order Processing and Handling
All orders are processed within 2-3 business days of purchase. Once your order is confirmed, our dedicated team carefully prepares your items for shipment. We take great care in packaging our products to ensure they arrive safely and in perfect condition.
Domestic Shipping
For our customers within South Africa, we partner with trusted local courier services to deliver your order promptly. Domestic shipping times typically range from 3 to 7 business days, depending on your location. You will receive a tracking number once your order has been dispatched, allowing you to monitor its progress.
International Shipping
We are proud to ship our products worldwide. International orders are handled with care using reliable carriers such as DHL, FedEx, or UPS. Please note:
- Customs and Import Duties: International shipments may be subject to customs fees, import taxes, and duties. These charges are the responsibility of the recipient.
- Delivery Times: Depending on the destination, international shipping can take anywhere from 7 to 21 business days.
- Order Tracking: A tracking number will be provided once your order has been dispatched. Please allow 24 hours for tracking information to update on the carrier’s website.
Shipping Fees
Shipping fees are calculated based on the weight and destination of your order. For domestic orders, a flat rate applies, while international shipping fees vary by region. Shipping costs will be clearly displayed at checkout before you complete your purchase.
Eligibility for Returns
We hope you love your purchase, but if for any reason you are not completely satisfied, we accept returns or exchanges under the following conditions:
- Items must be returned within 14 days of delivery.
- Returned items must be in their original condition, unused, and in the original packaging.
- Custom or personalized orders are non-refundable unless they arrive damaged or defective.
How to Request a Refund or Exchange
To initiate a return or request an exchange:
- Contact Us: Please email our Customer Service team at support@mkcateringandecor.co.za within 14 days of receiving your order.
- Provide Details: Include your order number, a brief explanation of the reason for the return, and photos of any defects or damage, if applicable.
- Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return your item.
Refund Processing
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, your refund will be processed through your original payment method within 7-10 business days. Please note that shipping fees are non-refundable, except in cases where the item arrived damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with photographic evidence of the issue. We will work swiftly to resolve the problem by offering a replacement or refund, depending on your preference.
Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and dispatched, cancellations may not be possible. In such cases, please refer to our return policy upon receipt of your order.
